eLearning



Package type:
CD-ROM or Online
CPD credits:
4 hours 30 minutes
Publisher:
Smile-on Ltd and Dental Protection Ltd
Estimated run time:
4 hours 30 minutes
Partners:
Dental Protection Ltd

Online Price: £279.00

CD-ROM Price: £299.00



Communication In Dentistry modules 4-6

This programme is the second volume in the Communication in Dentistry series. It develops the content provided in modules 1, 2 and 3, and takes the learning to a more level. Over a further three modules, you will find out everything you need to know about the role of communication in gaining patient consent, how communication skills can help turn a complaint into an opportunity.

It includes authentic examples of how skilful and flexible communication in the workplace, as well as being integral to good patient care, can also go a long way towards reducing or even preventing complaints, legal claims and ultimately, loss of income.

It also illustrates how getting along with your colleagues and patients reduces stress and creates the good working environment that makes going to work an altogether more positive and rewarding experience.

The programme has been designed for the whole dental team and you may like to watch it together to stimulate discussion.

This programme comprises three modules, which can be bought separately, or as a package of three:

  • Module 4: Communication and Consent
  • Module 5: Communications and Complaints
  • Module 6: Recording Communications

List of Products:

  • Communications 4: Communication and Consent
  • Communications 5: Communications and Complaints
  • Communications 6: Recording Communications

Course Objectives:

Module 4

The aim of module four is to illustrate the role of communication in:

  • Gaining valid consent
  • Providing information
  • Explaining the treatment options
  • Promoting patient autonomy

Module 5

The aim of module five is to illustrate the part communication plays in:

  • Causing complaints
  • Avoiding complaints
  • Turning a complaint into an opportunity
  • Produce clear and concise written communication
  • Managing and resolving complaints

Module 6

The aim of module six is to illustrate:

  • The limitations of human memory
  • The value of recording conversations, advice and explanations
  • What you should record

Licensing Information:

This programme is licensed for unlimited use on 2 computers. Each licence will give you access to print 10 CPD certificates. 5 certificates on each computer.

System Requirements:

The minimum requirements for the programme are:

  • Windows 2000/XP/Vista
  • 500 MHz or faster processor
  • 256MB RAM
  • Soundcard
  • Mac users need to have OS X or above

It is best viewed at a screen resolution of 1024x768 using a 24-bit colour setting.